FAQ

Frequently Asked Questions

Learn more about the platform

General Questions

What is a community of practice?

A community of practice (CoP) is a group of practitioners with a common sense of purpose who agree to work together to solve problems, share knowledge, cultivate best practice and foster innovation. By giving greater visibility to successful projects, research and initiatives,  the platform will help amplify positive practices, foster connections, facilitate learning and influence change.

 

Who is this platform for?

This platform is an open platform for practitioners working in children’s care and protection, especially local civil society organisations and frontline workers.

 

How do I post on the platform?

The great thing about this platform is that it enables us to have conversations, share resources and hold discussions all in one place. There are several different kinds of content you can post, as outlined below. To contribute a piece of content, select the '+' symbol in the main menu. To access or send private messages, click on the envelope.

There are several ways you can share content on the platform:

Posts: To be used for short messages to the community on the main stream, to another user on their profiles or to a group. For messages just for your ‘working group’ you can post in the group, if there is an update you want to share with the full membership then post in the ‘Alliance Members’ group.

Comments: You can comment on posts, topics, events, book pages and basic pages. For topics and events, users can reply with comments and even attach documents to their comments.

Private messages: You can choose to have your conversations in private, rather than  in public spaces such as groups, discussion, or posts.

Topics: Topic is a type of content on Open Social which allows users to share information or organise discussions. A topic can be a piece of news, blog, document, resource or a discussion. Each topic is tagged with a topic type to make it clear what this topic is about. Topics can be placed in a group or outside a group. When creating it outside a group it will be visible to external audiences also. When posting in a group, it is visible to those members. When  posting in one of the working group spaces, it is visible to Alliance members only who are in that group. 

Discussions: Using the ‘Discussion’ content type, you can add a moderator and a start and end date.

 

 

Is this platform mobile friendly?

This platform is mobile friendly. When you access via mobile, you will receive a prompt to save the platform to your device, so it will appear on your homescreen just like your other apps. Mobile notifications can also be enabled on Android. We may have a native app in the future.

 

How do I manage my notifications?

You can easily manage what content you receive notifications for. To change these settings, click on your profile image in the top right, then select ‘settings’. You will then be able to tick and untick when you receive notifications. 

 

What do I do if I see something I feel violates community standards?

The platform has inbuilt features to report inappropriate content. Report the post so the platform moderator can respond to the concern. We’ll also be keeping an eye on the platform to address any issues, but appreciate your help in this area!

As a community member, you can mark any content you find abusive by:

  • Selecting the content that you wish to report;
  • Selecting a report from the drop-down menu in the corner;
  • Choose a reason why this content is a violation and, if requested, an explanation.

Please email us on communications@familyforeverychild.org if you would like to discuss your concern. 

 

Who do I contact if I have any questions or problems?

If you have any questions about the platform, please reach out to us on communications@familyforeverychild.org

 

How do I register?

Select to 'sign up' in the main menu. From there, a moderator will approve your account and you will be able to access more content and resources on the platform, as well as join discussions and groups. 

Is this platform free to use?

Yes, there is no cost to access this platform. All we ask is that you also share your knowledge and experiences with the community. 

What communities can I join on the platform?

Consider joining the following communities:

1. Care during COVID-19: Care during COVID-19 is a space for local civil society organisations involved in children’s care to engage on emerging issues related to COVID-19 response and recovery, and work together to help protect hard-fought gains in children’s rights. This community aims to facilitate discussion and learning exchange, as well as identify common issues, advocacy opportunities and programmes to pilot to support children and their families during the pandemic. 

Learn More  | Join Care During COVID-19 

2. RISE Learning Network: The RISE Learning Network aims to promote and facilitate learning on Recovery and Reintegration (R&R) approaches that improve outcomes for children and adolescents affected by sexual exploitation (CSE).

Learn More  | Join Care During COVID-19 

 

How do I use this platform?

Changemakers for Children brings together professionals engaged in children's care to connect and collaborate. Use this platform to share more about what’s working where you live, discuss and solve problems with other practitioners, and build new connections in the sector. You can also use this platform to access resources and technical support. 

Read our tips for getting started here