From the outset of the COVID-19 crisis, CONACMI - National Association Against Child Abuse - has monitored vulnerable families, over the telephone, to establish priority levels for those most at risk.

CONACMI uses trauma-focused cognitive behavioural therapy in their work with children, at all times adapted to account for the stage of development and individual characteristics of each child. Their methodological approach involves identifying the emotional state of the child in question, as well as any risk factors within the home, and then placing the child at the appropriate stage within their model of care.

In order to establish the best mechanisms for engaging with families at this time, CONACMI conducted a survey to ascertain their levels of access to different communication technologies. The results enabled CONACMI to build their plan for delivery of psychosocial care, which takes place primarily through a weekly WhatsApp video call. Most families CONACMI works with have ‘pay-as-you-go’ phones, so CONACMI is supporting them with phonecards to facilitate their keeping in touch.


Graphic showing CONACMI's approachGraphic showing CONACMI's approach_Spanish

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The attached resources are part of the How We Care series, an innovative space for those working with children and families to share practice. By practitioners, for practitioners. You can also download the full package of learning, including resources from 2 other Family members, here.

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